Privacy Policy

When you book a room, check out our spa services, or even just sign up for our newsletter, we're gonna need some details from you. Nothing shady - just the basics to make your mountain getaway smooth and personalized.

• Personal Identifiers: Your name, email address, phone number, and mailing address. Pretty standard stuff when you're booking a hotel room at 1425 Mountain Vista Drive.
• Payment Details: Credit card info and billing addresses - though we use encrypted payment processors so we're not actually storing your full card numbers on our end.
• Stay Preferences: Room types you like, dietary restrictions for our restaurant, spa treatment preferences, that sort of thing. Helps us remember you're allergic to shellfish or prefer mountain-view rooms.
• Tech Stuff: IP addresses, browser types, device info - the usual digital footprints that help us improve our website and keep things secure.

We're not in the business of collecting data just for kicks. Everything we gather serves a purpose - mainly making sure your experience with us is top-notch.

We're pretty protective of your information. We don't sell it to random companies or blast it across the internet. That said, running a luxury mountain resort means working with some trusted partners:

• Payment Processors: They handle the financial transactions securely.
• Service Providers: Companies that help us with email communications, website hosting, and booking systems.
• Activity Partners: If you're booking outdoor adventures through us, we'll share relevant details with our trusted guides and outfitters.
• Legal Obligations: If the law requires us to disclose information, we'll comply - but only to the extent we're required to.

None of these folks are allowed to use your info for their own marketing purposes. It's strictly business.

Yeah, we use cookies - and not the chocolate chip kind (though our restaurant makes some killer ones). These little data files help our website remember you and work properly.

Most browsers let you control cookie settings. Just heads up - blocking all cookies might make parts of our site wonky.

Under Canadian privacy law (specifically PIPEDA), you've got some solid rights when it comes to your personal info:

Just shoot us an email at reservations@haldrivenquinthar.info or call (604) 555-0192 if you wanna exercise any of these rights.

Security's a big deal for us. We're using industry-standard measures to protect your data from unauthorized access, loss, or misuse. That includes:

• Encrypted connections (SSL/TLS) for all data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection practices
• Secure payment processing systems that meet PCI compliance standards

That said, no system's 100% hack-proof. We're doing everything reasonable to protect your info, but we can't guarantee absolute security - nobody honestly can.

We don't hold onto your data forever. Here's the general timeframe:

• Booking Records: Kept for 7 years for accounting and legal purposes
• Marketing Lists: Until you unsubscribe or we haven't heard from you in 3 years
• Website Analytics: Typically aggregated and anonymized after 26 months
• Customer Preferences: As long as you're an active guest, then archived after 5 years of inactivity

Once we don't need your info anymore, we'll either delete it or anonymize it so it can't be traced back to you.

Our website and services aren't aimed at children under 16. We don't knowingly collect personal info from kids without parental consent. If you're a parent and think we've somehow got info on your child, let us know immediately and we'll delete it.

Our website might link to other sites - like our adventure activity partners or local attractions. Once you click away from our site, this privacy policy doesn't apply anymore. We're not responsible for how those other sites handle your data, so you might wanna check out their privacy policies too.

We might update this privacy policy from time to time - you know, as laws change or we add new services. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top of this page. If you've got an account with us, we might also send you an email heads-up.

It's worth checking back here occasionally to stay in the loop about how we're protecting your information.

If you've got questions about this privacy policy or how we handle your data, we're here to help. Seriously - if something's unclear or you're concerned about anything, just reach out.